Returns & Exchanges
We want you to love your hair results, but if you are not completely satisfied with your Color Wow purchase, we offer a 30-day money-back guarantee on all products. Please ensure items are returned in their original packaging to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your Color Wow products.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt to monitor your return's progress.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing